Agree before starting
We set out the work, fees, responsibilities and exclusions in writing.

We set out the work, fees, responsibilities and exclusions in writing.
You approve the budget and significant changes. Any supplier fees or commissions are disclosed.
We consider experience, availability, insurance where needed, and value. We can work with your existing trades.
We record unfinished work and problems, agree who will address them and follow up.
Appointed contractors and professionals remain responsible for their work and warranties.
Where it makes sense, we repair or improve what is already there.